Monero or Bitcoin can be deposited to trades and swaps.

Withdraws are Monero only.

Trades: only a 4% withdraw fee. The party, usually the seller (except for disputes), who receives the funds pays the withdraw fee.

Swaps: only a 2% swap fee.

We have no other hidden fees.

If your deposit hasn't been credited after 15 confirmations (10 for Bitcoin deposits), contact us.

If your withdraw is taking slightly longer than the 1-3 hour (1-30 minute for swaps) window, please be patient.

If your withdraw hasn't been processed for an extended amount of time please contact us.

Buyer have until the finalization time is over to dispute.

If the buyer doesn't dispute before the finalization timer is over, the funds are transferred to the seller.

Trade passwords can't be recovered by anybody, even us.

If the buyer hasn't finalized the trade, they can still open a dispute and they will be refunded if the seller doesn't respond.

The buyer can then start the process over again by creating a new trade.

We normally answer disputes in less than a day. Some days it might take us slightly longer due to the volume of disputes.

If we haven't got to your dispute please be patient.

You can contact us on Dread (/d/FairTrade) or Pitch (@FairTrade).